1. Pricing
All prices are wholesale and to the domestic trade only.
2. Minimum Advertised Pricing Policy
COOLIQ requires Reseller and Reseller agrees, to adhere to COOLIQ's Minimum Advertised Pricing “MAP”) policy which may be updated from time to time), unless otherwise instructed by COOLIQ. Notwithstanding the foregoing, seasonal markdowns are allowed after 120 days for in-store inventory only. Resellers are allowed 10 markdown days during any twelve month period, any such mark down shall be capped at 25%, and must pre-approved in a prior writing by COOLIQ. COOLIQ’s MAP policy is attached hereto as Exhibit A.
3. New Account Minimums
First time minimum order is CA$600 | US$450. Products must be ordered in case quantities in the minimum amounts set forth below, unless otherwise agreed to by the parties. New accounts will be opened at COOLIQ’s sole discretion based upon market conditions and other factors deemed relevant by COOLIQ. Each individual resale location must be approved by COOLIQ.
** Before Shipping Costs
Minimum Case Quantities
Product Type Minimum Case Quantity
BevChillers 4 pieces in the same colour
SoftTouch Sleeves 4 pieces in the same colour
Straw Sets 4 sets in the same colour
4. Established Accounts
Minimum reorder is CA$300 | US$250. Products must be ordered in case quantities in the minimum amounts set forth above, unless otherwise agreed to by the parties. If annual volume is not reached the account will become inactive.
**Before Shipping Costs
5. Inactive Accounts
Previously established accounts that have not met the minimum annual maintenance or have not placed a re-order within six (6) months of last order will become inactive. To be reinstated, inactive accounts will be subject to reassessment and may be reopened at COOLIQ’s sole discretion.
6. Channels of Sale
COOLIQ does not allow retailers to sell online, except with explicit written permission. COOLIQ products may only be sold at locations approved in writing by COOLIQ. COOLIQ products may only be sold direct to consumers and not to third party distributors.
7. Order Processing Time
For orders in stock, the average processing time is 1-2 business days for non-customized goods. If an order requires customization, please allow 15-20 business days for the shipment to arrive. Any changes or edits to an order will be considered by your COOLIQ representative but no adjustments are guaranteed.
8. Backorders
If an item is not in stock, it will go on backorder and be sent out automatically when restocked. The buyer is responsible for canceling backorders if the item is no longer required. For order edits, please contact accounts@cooliq.com. Refused merchandise will incur freight and/or storage charges in addition to a 10% restocking fee.
9. Shipping Terms
9.1 Prepaid Minimum Order Value (MOV): BC $1,000; AB $1,200; SK $1,300; MB $1,400; ON $1,500; QB $1,500; NB $1,700; NS $1,700; PEI $1,700. Per delivery address. 
9.2 CAD orders ship via Canada Post Ground. For orders below the prepaid MOV, freight charges apply and will be added to invoice upon processing (Fixed Rate of TCV — BC: 6%, AB 7%, SK 8%, MB 9%, QB 10%, ON 10%, OTHER 12%). Please provide any special shipping instructions or guidelines at the time the order is placed. Buyer shall be responsible to file damages with the carrier for the unlikely and unfortunate event of damage occurred in transit.
10. Payment Type
Merchandise and applicable freight charges will be invoiced when order is processed. We require pre-payment by credit card for the first 2 orders, after which Net 30 terms are available upon credit approval. We do not accept C.O.D. orders. Customers who pay by credit card will be charged at the time orders are sent to the warehouse for processing. Accounts will be emailed a receipt once the order is paid, which will indicate that the warehouse is processing/packing the order to prepare for shipment. Processing time can vary per order.
11. Payment Terms

We reserve the right at any time to suspend or change credit terms provided if your account standing becomes past due. Upon approval of Net 30 terms, a late charge of 1.5% per month (19.6% per annum) may be applied to all balances over 30 days. A failure to pay invoices when due will make all subsequent invoices immediately due and payable irrespective of terms. Additionally, COOLIQ may withhold all subsequent deliveries until the account is settled in full. Extended terms avaiable with explicit written permission from the appropriate account maanger. For any invoice inquiries and requests contact accounts@cooliq.com.
12. Notice of Defects / Return
12.1 The Buyer must make any claims of defects, including but not limited to those related to shortages, quality, or specification, within the first 14 days after receiving the Goods with photographic evidence. It is the responsibility of the Buyer to inspect upon receipt, that all Goods delivered matches the items ordered / invoiced.
12.2 If a part of the order is delayed or if part of the order is defective or deficient, the order may only be remedied for that part of the order.
13. Returns
13.1 We offer a 30 days return policy to our wholesale customers. We thoroughly inspect every item of your order before shipping it, but if you find that wrong, faulty, defective, damaged, or inconsistent products have been delivered, you can contact our customer service team (accounts@cooliq.com) to get your issue resolved.
13.2 However, you must request a return authorization within fourteen (14) days of receiving your order. Please inspect all shipments immediately upon arrival and contact COOLIQ at (accounts@cooliq.com) within five days of receipt of damaged or defective packages. Failure to make a claim within the stated time constitutes acceptance of the goods as is.
13.3 Returned merchandise will not be accepted if it is held for more than 30 days after receipt. Retailer is responsible for reporting/filing claims on behalf of their customer. If your customer returns a product due to a defect, please forward the complaint to our customer service team at (accounts@cooliq.com), and we will ship a replacement directly to the respective customer.
13.4 Once we receive your return, the items will be inspected for damage, defects, or inconsistencies mentioned in your return authorization request. It shall be your responsibility to provide conclusive proof that you received a wrong, faulty, defective, damaged, or inconsistent product. If we are convinced with your claim, a replacement will be shipped without charging any additional expenses.
13.5 No returns are accepted without authorization from a COOLIQ representative. If an order is returned without any merits, you will be liable to pay a ten (10%) percent restocking fee on returned merchandise. You will also bear the shipping charges, which shall be non-refundable. Please email (accounts@cooliq.com) prior to returning any products.
13.6 If any returned merchandise is approved, but replacement is not available, the amount will be credited to your wholesale account after deducting the shipping charges, which is non-refundable. If you return an order without return authorization for a replacement or refund, any remaining amount will be credited to your wholesale account after minus twenty (20%) percent restocking fee on a forced returned merchandise.
13.7 Please acknowledge that items damaged due to improper handling, misuse, or an accident, as determined by COOLIQ will not be accepted.